Bob Dechant, CEO of ibex (IBEX), a business process outsourcing company, joins to explain their work and cover their latest financials. It takes on outsourced customer service work, including tech support. He talks about their use of AI to support human workers and to automate “easy” interactions. After double digit revenue growth and boosting their guidance in their last quarterly report, Bob says they’re winning “more than their fair share” of the best client brands.